Chatbots were a 'godsend' for states' pandemic responses, CIOs said
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.
State workers more engaged with security since pandemic, CISOs say
"We have a heightened awareness of how important security is," Colorado CISO Deborah Blyth said during an online event about post-pandemic IT.
'Citizen developers' help Texas city build digital services quickly and affordably
More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.
Texas starts mandatory cybersecurity training for government employees
A new law requires nearly all state and local employees across the Lone Star State to undergo annual cybersecurity education.
South Texas districts open cybersecurity careers program
A new state-funded program seeks to shrink the gap in the IT security workforce by offering digital forensics and cybersecurity training.
How to reduce IT friction and better serve first responders
For police, fire and other emergency management personnel, IT and communications systems need to work fast, be interoperable and free of IT friction. The most urgent IT needs facing public safety officials today include streamlining data access, increasing productivity of the workforce and improving access and connectivity for first responders, according to state and local officials in a new report. Produced by StateScoop and underwritten by VMware, the report profiles…
How to strengthen security seamlessly with cloud
State and local government agencies are turning to cloud to streamline and strengthen their organizations' cybersecurity efforts.
Austin breaks up with paper, seeks digital solutions in 'paper census'
From now through March 23, city residents can share their insights on Austin city government’s paper use thanks to the Austin Tech Alliance, a civic tech nonprofit. The Paper Census campaign will prototype digital solutions in an attempt to move away from traditional paper processes, which the Alliance says are costly and inefficient. “Over the next four weeks, we want to hear from all corners of our community about city…
Startup in Residence expands nationally with aspirations of a civic network
Organizers are now setting their sights on economies of scale as the program grows.