'Citizen developers' help Texas city build digital services quickly and affordably
More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.
Slow internet, poor preparation plague local governments amid pandemic
Local government IT leaders say they're facing a raft of issues as they work remotely, which they expect to continue managing for many months more.
Northern Command calls upon Palantir, Apple and others to bring new tech to coronavirus fight
NORTHCOM partnered with tech companies to develop apps for the military's COVID-19 response personnel to communicate directly with the commanding general.
Think long-term about TIC 3.0 advancements during spike in telework, experts say
The coronavirus is hastening adoption of Trusted Internet Connections, according to industry and agency officials, but pilots still need to prove out.
Despite old mainframe, Oklahoma's unemployment system holding up
Oklahoma officials said they didn't have time to replace the 1980s-era mainframe that its unemployment system relies on, but they were able to layer in cloud-based software to streamline claims approvals.
Navy looking for tech to plug gaps in its IT workforce
The Navy is looking for technology that will help thinly-staffed IT shops by providing "automated management" and troubleshooting to sailors and Marines.
Labor Department lends a hand with states’ overwhelmed unemployment systems
The Department of Labor and other federal partners have formed a "response team" to help with overwhelmed state unemployment systems, CIO Gundeep Ahluwalia told FedScoop in an interview.
Indiana's case workers use VR to make sure they'll like the job first
Kevin Jones, the chief information officer at the Indiana Department of Child Services, said the tool reduced case worker turnover by 18 percent.
'Whole-of-state' cybersecurity efforts rely on good communications
Finding trusted local partners is crucial for a statewide cybersecurity strategy, North Carolina Chief Risk Officer Maria Thompson said during a NASCIO webcast.
States are warming up to new technologies during pandemic, CIOs say
As state agencies face urgent needs during their responses to COVID-19, IT leaders see an opportunity to evangelize for their trade.