Marcy Jacobs

Executive Director, Digital Service, Department of Veterans Affairs

Executive Director, Digital Service, Department of Veterans Affairs

Jacobs has had a big year. In November 2018 her team migrated the veteran-centered site, for which Jacobs won a Service to America Medal, to the agency’s main web address at Since then the work has been about updating and improving the VA’s digital tools, always keeping the veteran’s user experience in mind. But despite these accomplishments, Jacobs sees so many more opportunities for project to be worked on. “There are lots of interesting and complicated problems to solve in the federal government,” she told FedScoop. “Encouraging people at all levels to think outside the box, bring new ideas and step up for new responsibilities is a good way to recognize emerging leaders and expose new approaches.”

Benjamin Freed

Written by Benjamin Freed

Benjamin Freed is the managing editor of StateScoop and EdScoop, covering cybersecurity issues affecting state and local governments across the country. He has written extensively about ransomware, election security, and the federal government's role in assisting states, localities and higher education institutions with information security.

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