Nearly 75% of states launched chatbots to aid pandemic response
Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.
Pandemic's budget shortfalls push states toward automation
As chief information officers anticipate working with smaller budgets and smaller teams, automating processes, they say, appears increasingly necessary.
'Citizen developers' help Texas city build digital services quickly and affordably
More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.
GSA’s coronavirus bot shows how RPA can supplement pandemic response
The agency needed to process a lot of data about infection counts in areas where it runs federal buildings. Robotic process automation (RPA) cut down a lot of repetitive, manual work that humans were doing.
Margaret Weichert details federal workforce progress, and what’s to come
Building in agility to federal service, she said, is "absolutely critical."
RPA is helping with FDA’s drug evaluation and research
The number of repetitive, manual tasks being performed by Food and Drug Administration employees with medical degrees is declining as they're automated.
Why agencies aren’t scaling bots vertically just yet
More often RPA is being introduced across a few use cases as controls often have yet to be established.
OPM offers guides for handling automation’s effect on federal workforce
The Office of Personnel Management released a new set of tools Wednesday in its ongoing effort to reskill federal employees as technologies like robotic process automation and artificial intelligence begin to displace people from their current jobs. The emphasis of OPM’s latest effort is the blending of technological know-how with social skills. “Federal workers can be upskilled to high-value work that
Report: Government can’t quantify automation’s effect on the workforce, yet
The Department of Labor should develop better ways to track automation’s effects on jobs because current workforce data doesn’t explain employment shifts, according to a recent report. In analyzing the employment trends and job characteristics of 16 firms researchers felt were susceptible to automation, the Government Accountability Office found those that saw growth in technology