Nearly 75% of states launched chatbots to aid pandemic response
Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.
Remote work to be a 'lasting feature' for state IT offices
Several state CIOs predict that widespread telework will linger in government long after the COVID-19 pandemic ends.
'Whole-of-state' cybersecurity efforts rely on good communications
Finding trusted local partners is crucial for a statewide cybersecurity strategy, North Carolina Chief Risk Officer Maria Thompson said during a NASCIO webcast.
States are warming up to new technologies during pandemic, CIOs say
As state agencies face urgent needs during their responses to COVID-19, IT leaders see an opportunity to evangelize for their trade.
Missouri CIO says creativity is needed to address workforce challenges
With not enough funding for new positions or training to keep up with technological changes, state CIO Mike Cheles encourages new tactics.
Delaware IT agency elevates partnerships by embedding staff
State CIO James Collins said he places customer engagement officials in each partner agency to improve how they work together.
College partnerships are keeping Nebraska’s workforce full
State CIO Ed Toner says partnerships with local community colleges have eliminated his office’s workforce problems.
Indiana takes varied approach to workforce development
State CIO Dewand Neely said his older employees aren’t retiring yet, but he’s employing several strategies to be prepared for when they do.
North Carolina’s election-security drills were 2020 preparation
State CIO Eric Boyette said the cross jurisdictional exercises are one piece of an extensive cybersecurity program running throughout the state.