Miami Mayor Francis Suarez has announced the city's new "eStart" tool, which allows users to apply for business licenses and permits from their phones.

Miami CIO Michael Sarasti told StateScoop the city's "data-driven culture" was made legitimate by the pressures of the ongoing health crisis.

Citywide CIO Jessica Tisch said the pandemic forced her agency to rush new services online, while also supporting a pivot to remote work for thousands of staff.