Tags Digital Services

New York says pandemic-tech 'SWAT teams' saved it $14M

by Benjamin Freed

Gov. Andrew Cuomo said 7,300 tech-industry workers who volunteered to help the state address its pandemic-induced IT needs have completed about 40 projects.

New York State launches digital services office

by Colin Wood

The New York State Digital Service will recruit cohorts of mid-career professionals in 18-month tours to improve government's digital services.

New acting 18F chief Brian Whittaker is learning lots about effective communication via Slack

by Tajha Chappellet-Lanier

The digital services agency's new acting director talks about what it's like to be new at a "remote-first" organization and what his goals are for his time in leadership.

Despite digital ambitions, governments fail to scale initiatives, survey shows

by Colin Wood

Digital initiatives are a top priority for state government, yet agencies continue to lag behind the private sector in their attempts to scale those initiatives, according a survey released this week by research and advisory firm Gartner. A report released Wednesday reveals that chief information officers and other government technology leaders in the U.S., the U.K., Australia, Singapore, Canada and India are rarely able to deliver their digital businesses at scale, despite…

Identity, access tools essential to IT security, but states lag on implementation

by StateScoop Staff

Stolen and recycled passwords pose critical security risks for state and local government agencies. Those risks are expected to intensify as demand to support more applications grows over the next year, according to a new report. IT leaders indicated in a report produced by StateScoop and underwritten by Okta that their agencies recognize how identity and access management (IAM) practices can help address security and other IT support issues. However,…

How agencies are reducing travel and expense errors with automated tools

by StateScoop Staff

Automating the process of expense reporting can drastically reduce reporting errors, expose potential areas of expense abuse and improve employee productivity for state and local government agencies, according to a new report. Agencies are discovering that widely available, cloud-based automation tools are translating into greater transparency and control of “employee initiated spend,” often the largest budget-line area in government spending. At the same time, automating expense reporting tools are helping…

How to reduce IT friction and better serve first responders

by StateScoop Staff

For police, fire and other emergency management personnel, IT and communications systems need to work fast, be interoperable and free of IT friction. The most urgent IT needs facing public safety officials today include streamlining data access, increasing productivity of the workforce and improving access and connectivity for first responders, according to state and local officials in a new report. Produced by StateScoop and underwritten by VMware, the report profiles…

How Denver integrates automation into HR processes

by StateScoop Staff

The City and County of Denver is on its way to becoming more efficient after streamlining its workflows and its heavily customized HR system. Shortly after going live with the Workday Human Capital Management software, Denver’s employees reduced their time spent verifying HR and compliance issues and could focus more attention on serving their constituents. In a recently published case study from Workday, Karen Niparko, executive director of HR, and Chris Longshore,…

How Louisiana saved $70 million with IT consolidation efforts

by StateScoop Staff

The state of Louisiana recently organized an office consolidation and IT modernization project that has so far achieved $70 million in cost savings. The state brought together all of its IT departments from across 20 executive branches. Under this new structure, it has been able to consolidate legacy systems, work toward IT modernization and cut costs by using a shared services model. A new report published by Splunk shows how…

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