Tags Digital Services

Despite digital ambitions, governments fail to scale initiatives, survey shows

by Colin Wood

Digital initiatives are a top priority for state government, yet agencies continue to lag behind the private sector in their attempts to scale those initiatives, according a survey released this week by research and advisory firm Gartner. A report released Wednesday reveals that chief information officers and other government technology leaders in the U.S., the U.K., Australia, Singapore, Canada and India are rarely able to deliver their digital businesses at scale, despite…

Identity, access tools essential to IT security, but states lag on implementation

by StateScoop Staff

Stolen and recycled passwords pose critical security risks for state and local government agencies. Those risks are expected to intensify as demand to support more applications grows over the next year, according to a new report. IT leaders indicated in a report produced by StateScoop and underwritten by Okta that their agencies recognize how identity and access management (IAM) practices can help address security and other IT support issues. However,…

How agencies are reducing travel and expense errors with automated tools

by StateScoop Staff

Automating the process of expense reporting can drastically reduce reporting errors, expose potential areas of expense abuse and improve employee productivity for state and local government agencies, according to a new report. Agencies are discovering that widely available, cloud-based automation tools are translating into greater transparency and control of “employee initiated spend,” often the largest budget-line area in government spending. At the same time, automating expense reporting tools are helping…

How to reduce IT friction and better serve first responders

by StateScoop Staff

For police, fire and other emergency management personnel, IT and communications systems need to work fast, be interoperable and free of IT friction. The most urgent IT needs facing public safety officials today include streamlining data access, increasing productivity of the workforce and improving access and connectivity for first responders, according to state and local officials in a new report. Produced by StateScoop and underwritten by VMware, the report profiles…

How Denver integrates automation into HR processes

by StateScoop Staff

The City and County of Denver is on its way to becoming more efficient after streamlining its workflows and its heavily customized HR system. Shortly after going live with the Workday Human Capital Management software, Denver’s employees reduced their time spent verifying HR and compliance issues and could focus more attention on serving their constituents. In a recently published case study from Workday, Karen Niparko, executive director of HR, and Chris Longshore,…

How Louisiana saved $70 million with IT consolidation efforts

by StateScoop Staff

The state of Louisiana recently organized an office consolidation and IT modernization project that has so far achieved $70 million in cost savings. The state brought together all of its IT departments from across 20 executive branches. Under this new structure, it has been able to consolidate legacy systems, work toward IT modernization and cut costs by using a shared services model. A new report published by Splunk shows how…

Meet PAIGE, San Francisco's promising young IT procurement chatbot

by Colin Wood

San Francisco city procurement officials are experimenting with a new chatbot for internal use that is expected to clarify one of government’s most confusing processes. After a soft launch on Jan. 1, the Office of Contract Administration is now honing a digital assistant designed for use by workers across the city-county government who want to buy IT products, but aren’t sure how. Her name is PAIGE. She speaks with a…

Austin breaks up with paper, seeks digital solutions in 'paper census'

by Chloe Kim

From now through March 23, city residents can share their insights on Austin city government’s paper use thanks to the Austin Tech Alliance, a civic tech nonprofit. The Paper Census campaign will prototype digital solutions in an attempt to move away from traditional paper processes, which the Alliance says are costly and inefficient. “Over the next four weeks, we want to hear from all corners of our community about city…

Wyoming governor orders state IT to consider local companies first

by Jason Shueh

In an executive order, Wyoming Gov. Matt Mead has directed the state to consider local tech companies when purchasing IT services and products. Mead signed the order on Jan. 26 to incentivize tech companies to relocate to the state and to foster job growth. The governor’s actions were prompted by recommendations made last December from the state’s economic development task force.  Mead said that the state spends roughly $100 million on…

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