Tags unemployment insurance
Want to fix unemployment systems? Try the Domino's model
A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.
18F will help Wisconsin fix its unemployment system
The federal agency will help Wisconsin conduct research and solicit a vendor to build a modern unemployment system.
Chatbots were a 'godsend' for states' pandemic responses, CIOs said
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.